Shipping policy

Shipping Policy

Thank you for shopping with FERNOVA.

Processing Time:
All orders are processed within 1–3 business days.

Shipping Time:
Estimated delivery time is 5–10 business days within the United States.

Please note that delays may occur due to high demand, holidays, or carrier issues.

Shipping Costs:
Shipping costs are calculated at checkout. We offer Free Shipping on orders over $35 within the United States.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email.

Incorrect Address:
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages:
If your package is marked as delivered but you have not received it, please contact us and we will do our best to assist you.

Contact:
If you have any questions, contact us at support@fernbrands.co